Clear booking, rebooking, and refund policies

1. Business-selected policies

Each business sets how many free time changes a booking gets and until when, until when a customer can rebook, and whether rebooking is free or carries a fixed fee. Customers are shown the relevant policy before confirming payment, and it is saved with their receipt.

Deposits and other online payments are not refunded to customers. When a customer changes the time or rebooks, what they paid moves to the new time.

2. No cancellations by customers

Customers can't cancel a booking online. They use the secure link in their booking confirmation to change the time or rebook within the business's published rules, or contact the business directly.

3. Rebooking an appointment

Once the free time changes are used up, customers can rebook a new time up to the business's rebooking notice. Businesses choose free rebooking or a fixed rebooking fee, which is shown before the customer confirms. The original booking is replaced once the new one is confirmed.

4. When a business cancels

If a business cancels a confirmed booking, the customer receives a full refund of everything paid online, to the original payment method.

5. Payment arrived after the slot was taken

In the rare case that a payment is confirmed after the time was no longer available, the booking is not made and a full refund is started automatically.

6. Payment disputes

Customers can contact Bookdara Support with their booking reference and payment information if they believe a charge or refund has been handled incorrectly. Payment-provider refund procedures and processing times may apply. Banks usually show a processed refund within 5 to 10 working days.